Journeys are created by nodes, which are connecting points that define an intended direction. Node triggers interact with actions and conditions to create a customer’s journey.
When a customer is ejected from a journey, the customer has completed a session. However, customers can re-enter a journey or start another session generated by a trigger from a different journey.
Most nodes can be configured to create specific customer journeys. Some nodes require configuration—the node displays a warning icon until configuration is complete. Nodes requiring configuration include an asterisk.
The following nodes are available for a customer journey:
Transaction
Added to Schedule
Time Trigger*
Recurring Time Trigger*
Segment Trigger*
Web Form
Abandoned Cart
Shopify Fulfillment
From Zapier
- Time Delay
- Send Mail*
- Send Email*
- Send SMS*
- Send MMS*
- Send Notification
- Webhook
- A/B Testing
- Add to Segment*
- Remove from Segment*
- Add to Facebook Audience*
- Remove from Facebook Audience*
- Eject from Journey
- Send to CallTools
- Contest Winners
- Recurring Contest Winners
- To Zapier
- Check Email Status
- Has Transaction
- Repeat Customer
- Distance from Location
- Check Data Field*
- In Segment
Note: Nodes that are configured incorrectly or not configured at all display a warning icon within the journey page. Learn how to manage invalid node configurations.