Customer Journeys

How do I manage the Customer Journeys page?
You can view and manage customer journeys using the Customer Journeys page.  Open Customer Journey Page In the Navigation Menu, click the Customer J...
Mon, 3 Feb, 2020 at 10:26 PM
What nodes can I use in customer journeys?
Journeys are created by nodes, which are connecting points that define an intended direction. Node triggers interact with actions and conditions to create a...
Wed, 19 Aug, 2020 at 10:38 AM
What triggers are supported in nodes?
Journeys are created by nodes, which are connecting points that define an intended direction. Node triggers interact with actions and conditions to create a...
Thu, 13 Aug, 2020 at 8:44 PM
What Actions are supported in nodes?
Journeys are created by nodes, which are connecting points that define an intended direction. Node triggers interact with actions and conditions to create a...
Mon, 26 Oct, 2020 at 1:15 PM
What conditions are supported in nodes?
Journeys are created by nodes, which are connecting points that define an intended direction. Node triggers interact with actions and conditions to create a...
Mon, 8 Mar, 2021 at 2:17 PM
How do I add a customer journey?
You can add a customer journey as part of your account. Journeys are created by nodes, which are connecting points that define an intended direction. Node t...
Mon, 6 Apr, 2020 at 2:57 PM
How do I add text annotations to a customer journey?
Text annotations can be added to help document the steps of a journey or to help with collaboration. Open Customer Journey Page In the Navigation Me...
Mon, 6 Apr, 2020 at 2:45 PM
How do I correct invalid nodes in a customer journey?
Journeys cannot be published until all nodes are valid. If any invalid nodes exist in the journey, a warning icon displays next to the Publish Journey butto...
Mon, 3 Feb, 2020 at 10:26 PM
How do I publish a customer journey?
Once you have added a journey as a draft and have added as many nodes as necessary, you can publish the journey for your customers.  Open Customer Jo...
Mon, 6 Apr, 2020 at 2:43 PM
How do I edit a published Customer Journey?
Watch to following video to see an example of editing a published Customer Journey: You can edit a published customer journey at any time and switch ...
Mon, 10 Aug, 2020 at 1:40 PM